FAQ

Frequently asked questions

What does custom made mean?


A lot of our items are not on hand. They are made once ordered and paid for. This is a company that specializes in the use of fresh ingredients! We do not use additives or preservatives so there is not a 5 year shelf life. We promise fresh products everytime with an approximate 1-2 year shelf life.




Why does my product look/smell/seem different than the last time I ordered?


This is a custom made company and we love micro batching which means smaller batches to ensure quality! If you order something and then a month or two later order it again, it likely will not be the same batch. Custom items especially will also likely not be exactly the same every time!




How long will it be until I recieve my package?


With being a custom made company, you can expect to recieve your package between 2 and 4 weeks after ordering. If that should change based on your order, we will be in touch with you via the e-mail address you provided during the check out process!




Why do custom items need to be paid for first before they can be started?


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